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Frequently Asked Questions |
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- What happens if I have hardware problems with a non-program laptop?
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We cannot provide hardware warranty service on any computers that are not in the program without a charge.
You must follow the instructions for that manufacturer'ss warranty.
You may have to ship your computer to the west-coast or the company may send you the part and require you to replace it yourself!
- Hardware problems are repaired quickly and easily at CompUtopia's Warwick,
RI office. Simply send your laptop to us and we'll take care of the rest.
- Will you support any software issues for non-program laptops?
- We can support other computers with software issues but there are out-of-pocket expenses for
each instance of support. One incident of virus or spyware removal would cost $120 or more!
- Remote software support is included with any CampusHP Student Care warranty purchase in the AIC Student Laptop Program.
- What happens if I spill something on my computer or otherwise accidentally damage it?
- Accidental damage warranties are not usually included in the purchase of most laptops.
Purchased separately, this usually costs $200!
If you do not have this protection, a repair such as a cracked screen can cost over $400,
and more serious damage may mean you need to buy a new computer.
- Students in the AIC laptop program are covered for accidental damages with the purchase of accidental damage insurance.
- If my non-program computer crashes, will you restore it back to use?
- We can restore the operating system back to use for a fee of $80 per hour.
- After fixing a program laptop, we will restore it back to the state it was in when you received it.
We will re-load the operating system, Microsoft Office, and all the anti-virus and anti-spyware
software that came with the laptop.
- Can I buy a support package for a different laptop?
- No. The AIC Student Laptop Program is a value provided by CampusHP in partnership
with American International College only for the 4 laptops specified.
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