CompUtopia has been providing product and services to higher education institutions and their students for the last 7 years. As the need for student computing support grew in the customer base, CompUtopia created a student notebook program with marketing support, web site ordering, on-campus promotions and after market total support programs.
The programs have been highly successful and we add schools every year. In 2006, CompUtopia partnered exclusively with HP to develop the CampusHP program. HP plans to grow their market in HED and CompUtopia had the expertise and the experience to help that initiative. CampusHP now is engaged in over 50 institutions across the country.
The CampusHP Student Notebook Program has been created by CompUtopia and HP with total student support in mind. CampusHP can totally outsource a student notebook program or engage in only certain aspects of the program. The range of services CampusHP Program offers are :
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Custom web portals for personal purchase for each college or university
Standard models are chosen with the school and supply chain is managed
Create robust images including software licensing management
Promote special HP student promotions on the web sites
Provide flyers, posters, on campus event support, contests to promote the program
800 pre-sales support
800 post-sales support for hardware and other issues
Single point of contact for all sales and service solutions and delivery
CampusHP Student Care - software support plans
Accidental Damage Protection incident management and remediation
Warranty and non-warranty service
Image creation and imaging services
Update images with latest patches
Microsoft Student Select Licensing Program for low cost Office products and management of the licenses
Loaner provision and loaner management
On-campus service centers with accessories
800 help desk for students and faculty - level one
Level 2 tech support on campus
Staff augmentation during peak times
Rollout project management and delivery
Student distribution on campus with bar-code database
Institutional web portals for standard college purchases
Regional campus tech support
Product forecasting and JIT delivery
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HP is creating programs specific to the HED market with the input CampusHP gathers from customers. In the spring, CampusHP will work with HP to create models that will fit the needs of the college student.
The following components will ensure a successful on-campus notebook maintenance program:
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Robust, scripted, smart Imaging
Image is loaded on a hidden partition for fast recovery
Standardizing of software and images
800 Helpdesk to help with triage and simple remediation or remote remediation and software level-one support
Service location on campus
Loaners on campus
Standardizing of notebook models - minimize the options, and models
On campus training and one-on-one training
ADP on site delivery with extra spare parts
Spare parts closet refilled every day
Schedule or encourage regular visits for cleaning and update of images
Offer support over the summer and take mail-in units for remediation- many students opt to send in their notebooks in August prior to opening of school
Education of students on best practices of notebook use on campus
Offer online data backup services
Cushioned backpacks and carrying cases
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Please contact sales@campushp.com or call 800-638-0286 for more information on the CampusHP Notebook Program.
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